Data Protection Notice - Stroke Support Station

Stroke Support Station Data Protection Notice 

 

DATA PROTECTION NOTICE

This Data Protection Notice (“Notice”) sets out the basis upon which Stroke Support Station (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of employees in accordance with the Personal Data Protection Act (“PDPA”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

 

HOW WE COLLECT YOUR PERSONAL DATA

Personal data refers to any information that can uniquely identify an individual person (a) on its own, or (b) when combined with other information. Under the Personal Data Protection Act 2012 (PDPA), business contact information (e.g. full name, business address, business telephone number) are not considered personal data when used strictly for business-to-business (B2B) transactions. 

We collect personal data when you:

Clients/Individuals

  • Register/enrol into our programme(s) and service(s)
  • Register/enrol your interest for our programme(s) and service(s)
  • Enquire about our programme(s) and/or service(s)
  • Agree to be featured in photos, videos, testimonials or any other forms of publication media
  • Seeking aid from governmental bodies such as subsidies or other social assistance
  • Donation to our organisation

Employment / Volunteer

  • Submit your CV and job application form to us in response to our recruitment advertisement
  • Receive your CV from recruitment firms or job portals, emails which are forwarded to or retrieved by us
  • Register to volunteer with us
  • Join S3 as an employee / volunteer

 

TYPE OF PERSONAL DATA WE COLLECT

The types of personal data we collect about you include:

  • Client/individual/caregiver personal details (Name, Address, NRIC No, Date of Birth, Contact no, Email address, etc.)
  • Job Applicant’s personal details (Name, NRIC No./FIN No./Passport No., Gender, Date of Birth, Race, Citizenship, Nationality, Marital Status, Religion, Languages spoken or written, Household/Personal Income)
  • Job Applicant’s educational and professional qualifications (Highest Education Level,           Qualifications, Schools Attended, Academic Transcripts, Membership of Professional Bodies)
  • Donor’s personal details (Name, Address, NRIC No, Contact no, Email address, etc.

 

HOW WE USE YOUR PERSONAL DATA

We use the personal data you provide us for one or more of the following purposes:

  • Processing registration/enrolment
  • Process billing, payment refunds and other credit-related activities
  • Process payment for services, purchases and transactions
  • Processing job applications, recruitment and selection
  • Process payroll
  • Performing obligations during or in connection with our provision of service(s) to you
  • Verifying your Identity
  • Enhancing experience and improving our services
  • Communicating with guardians/clients/caregiver & website visitors
  • Notifying guardians/clients/caregiver about services and special events and programmes
  • Notifying volunteers and track their hourly contributions
  • Notifying donors about events, updates on S3’s work and solicit donations
  • Responding to inquiries and feedback to improve our quality of service
  • Carrying out our obligations arising from any service agreement entered between you and us
  • Responding to inquiries and feedback to improve our quality of service
  • Complying with legal obligations and regulatory requirements

 

WHO WE DISCLOSE PERSONAL DATA TO

We disclose some of the personal data you provide us to the following parties or organisations outside S3 to fulfil our services to you:

  • Government body/agencies e.g. AIC
  • Social Workers
  • Banks, Payment card processing companies
  • Sponsor(s) funding S3 programmes

 

HOW WE MANAGE THE COLLECTION, USE, DISCLOSURE AND STORAGE OF YOUR PERSONAL DATA

Obtaining Consent

Before we collect, use or disclose your personal data, we will notify you of the purpose of why we are doing so. We will obtain written confirmation from you on your expressed consent. We will not collect more personal data than is necessary for the stated purpose.

Under certain circumstances, we may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose for e.g. when you register with us using our enrolment forms or apply for a job with us using our job application forms.

Under certain circumstances, we may collect, use and/or disclose personal data about you without your consent for example, so that we can comply with our statutory obligations or where personal data is publicly available.

 

HOW YOU CAN LIMIT PROCESSING OF PERSONAL DATA

Withdrawal of Consent

If you have given us consent to collect, use, disclose and otherwise process personal data about you, you may withdraw that consent at any time. You should give us reasonable advance notice of your withdrawal of consent. We will notify you of the likely consequences of your withdrawal of consent.

Your request for withdrawal of consent can take the form of an email or letter to us.

Accessing and Making Correction to Personal Data

You may ask us in writing to tell you what personal data we hold about you and how we have, or may have, used or disclosed it within a year before the date of your request. We will respond to your request as soon as reasonably possible and, in any event, we will respond to you within 30 days after receiving your request. We may charge a fee for processing your request, but we will let you know the amount of the fee before you incur it.

You may also ask us to correct an error or omission in the personal data we hold about you. Unless we are satisfied on reasonable grounds that a correction should not be made, we will correct the personal data as soon as practicable.

When you make any such request, we may need to verify your identity – for example, by checking your identity card number or other legal identification document.

Accuracy of Your Personal Data

We will take reasonable precautions and make reasonable verification checks to ensure that the personal data we hold is reasonably accurate, complete and up to date.

From time to time, we may do a verification exercise for you to update us on any changes to the personal data we hold about you. If we are in an ongoing relationship with you, it is important that you update us if there are any changes in the personal data, we hold about you (such as a change in your home address).

Protection of Personal Data

We have an IT Security and Data Protection Policy that governs how we protect personal data. We make reasonable security arrangements to protect personal data about you that is in our possession or under our control to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

All our employees will take reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data and will only share your data with authorised persons on a ‘need to know’ basis.

Entities that provide services to us to process personal data on our behalf will be bound by contracts. The contracts will require them to provide sufficient technical and organisational security guarantees measures. They must also take reasonable steps to ensure compliance with those measures.

Retention of Personal Data

We will not retain any documents containing personal data about you as soon as it is reasonable to assume that the purpose for which we collected that personal data is no longer being served by retention of it and retention is no longer necessary for legal or business purposes.

We have a Retention Policy that spells out when we must cease to retain personal data and that requires documents and personal data to be destroyed (paper documents) or deleted (electronic documents and data stored in databases) securely.

Certain retention periods are based on statutory or regulatory requirements.

Compliance with laws

Where required to do so by law, we will disclose personal data about you to the relevant authorities or to law enforcement agencies.

Changes to this Data Protection Policy

We may update our Data Protection Policy from time to time. Please revisit this page periodically for any changes. Changes to this Policy are effective when they are posted on this page.

Contacting Us

If you have any questions about our collection, use, and/or disclosure of personal data about you, feedback regarding this Policy, or any complaint you have relating to how we collect, use, disclose and store personal data about you, you may contact our Data Protection Officer(s) at dpo@s3.org.sg

Any query or complaint should include, at least, the following details:

  • Your full name and contact information
  • A brief description of your query or concern

We treat such queries and feedback seriously and will deal with them confidentially and within reasonable time.

Ms Chang Hwee Nee

Director and Chairman

Ms Chang Hwee Nee is Chief Executive of the National Heritage Board (NHB). Before joining NHB, Ms Chang Hwee Nee held senior positions in the Ministries of National Development, Education, Health, and Finance. Ms Chang graduated with an MA in Economics from Cambridge University, United Kingdom. She also holds a Master of Public Administration from the Kennedy School of Government, Harvard University. Ms Chang is also a member of the Nomination (1 April 2019) and Investment (1 April 2020) Committees at S3.

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Dr Ahmad Bin Mohamed Magad

Director and Chairperson of Human Resources Committee

Dr Ahmad Magad is the Lead Independent Director at Salleh Marican Foundation and PropNex Limited respectively. He currently sits in the Board of Trustees at Sree Narayana Mission Singapore (SNM) and is a member of the Malay Heritage Foundation. He was also Non-Executive Chairman at Second Chance Limited. Dr Ahmad was formerly the Secretary General of the Singapore Manufacturing Federation, and the Group Managing Director and Chairman at II-VI Singapore Pte Ltd as well as that of II-VI Infrared (IR) Optics Manufacturing Operations in Asia. He also served as President of the Singapore Productivity Association. He was also an elected Member of the Singapore Parliament (MP) and served in the Pasir Ris-Punggol Group Representation Constituency (GRC). Dr Ahmad is a Fellow Member of CPA (Australia), the Chartered Institute of Marketing (UK), and the Singapore Institute of Directors. He is also a Distinguished Fellow of the Management Development Institute of Singapore. Dr Ahmad was awarded the Walter L. Hurd Executive Medal by the Asia Pacific Quality Organisation in November 2016 in Rotorua, New Zealand. Dr Ahmad is also a member of the Strategy & Partnership Development Committee (1 April 2019) and was recently appointed Chairman of the Human Resources Committee at S3.

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Ms Foo Sew Yen, Janet

Director and Chairperson, Fund-raising and Communications Committee

Ms Foo Sew Yen, Janet has 40 years of experience in the tourism industry with a specialisation in marketing and corporate event management for international clients. Prior to retirement, she founded her own events company servicing clients in the financial and information technology industries. An advocate of early parenthood, she formerly served on the board of I Love Children. She holds a Bachelor of Arts from Singapore Institute of Management. Ms Foo is also a member of the Strategy & Partnership Development Committee (1 April 2020) at S3.

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Dr Khoo Cheng Hoe, Andrew

Director and Chairperson, Investment Committee

Dr Andrew Khoo is currently a board member of the National Environmental Agency and the Bank of Ningbo respectively. He is also Chairman of the board at OCBC Bank (Hong Kong). He was formerly Deputy Managing Director (Corporate Development) at the Monetary Authority of Singapore, where he spent most of his career. He was a board member of the Competition and Consumer Commission of Singapore and the Accounting and Corporate Regulatory Authority. Dr Khoo is also a non-executive and independent director at the Oversea-Chinese Banking Corporation (OCBC) as well as a non-executive director at Great Eastern Holdings Ltd. He also served as a member of the Council on Corporate Disclosure and Governance, Securities Industry Council, Accounting Standards Council, and Advisory Board of the School of Accountancy at the Singapore Management University. He is also a member of the Audit Committee (1 October 2021) at S3.

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Dr Loh Yong Joo

Director and Chairperson, Programmes, Services & Innovation Committee

Dr Loh is currently a Senior Consultant and Head of Department in Tan Tock Seng Hospital (TTSH) Department of Rehabilitation Medicine. His clinical sub-specialty is in neurorehabilitation and research interests are in rehabilitation technologies, especially in the areas of virtual reality, wearable sensors, telehealth, serious gaming, robotics, and AI/deep learning in rehabilitation. He is currently also Director of Clinical Innovations in TTSH Clinical Research & Innovation Office (CRIO), Adjunct Associate Professor, NTU Lee Kong Chian School of Medicine and Academic Chair, NHG Rehabilitation Health Academic Clinical Program. Dr Loh has been newly appointed as Chairperson of the Programmes, Services & Innovation Committee at S3 on 1 October 2025. 

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Ms Magdelene Chua

Director and Chairperson, Audit Committee

Magdelene is a Partner with PwC Singapore with over 25 years of professional experience providing assurance and financial advisory services to multinational and listed clients. Beyond her experience in financial and operational audit, she has accumulated specific experience in corporate governance, financial reporting, investigations, global capital markets, data audits, M&A transactions, post- deal implementation and finance effectiveness. She is passionate about digitalisation, and in her previous role as PwC’s Assurance Transformation Leader in Singapore, she was responsible for driving the digital strategy and transformation programmes. Magdelene is a Fellow Chartered Accountant of the Institute of Singapore Chartered Accountants and Fellow of CPA Australia. Beyond professional work, she is a Global Governing Trustee of the Urban Land Institute (ULI) and currently serves as a board member on the National Parks Board and ULI Asia Pacific Board.

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Mr Jason Bay

Director and Chairperson, Technology Committee

Mr Jason Bay is Director, Chief Operating Officer’s Office, Sea Limited, and Chairperson of the newly installed Technology Committee (as of 1 October 2025) at S3. He is also a Senior Research Fellow (Adjunct) at the NUS Saw Swee Hock School of Public Health.

Mr Bay previously served as a public sector digital technology policymaker and privacy regulator, supporting the digital transformation of key sectors of the Singapore economy and advancing competition and consumer protection policies in the infocomm, media, and data protection domains.

As a technology practitioner, Mr Bay was the inventor and mastermind of TraceTogether, the world’s first digital contact tracing system, which won multiple international awards for innovation during the pandemic. He is the subject of case studies on digital innovation by Harvard Business School and Singapore Management University, and regularly speaks on digital governance, ethics, and innovation.

Mr Bay continues to pursue societal benefit through the considered application of digital technology to improve lives.

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Mr Ling Ping Chih, Leonard

Director

Mr Ling is the Founder and Principal Consultant of Coherence Pte Ltd and is the Chief Human Resource Officer at Foundation Healthcare Holdings. He has over 18 years of experience in People Strategy and Organisation Development in both consulting and corporate environments. His key consulting experiences include job redesign, competency modelling, performance management, manpower planning, training and development, knowledge management, remuneration and benefits structuring, change management, organisation design, and strategy development. Mr Ling is also a member of the Nomination Committee (7 February 2022) at S3.

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Mrs Celine Tang

Director

Mrs Celine Tang is the Non-Executive Chairman of Acrophyte Pte Ltd (formerly known as Chip Eng Seng Corporation Ltd). As a veteran of the real estate industry, she ran SingHaiyi Group Pte Ltd as its Group Managing Director before retiring in March 2023. In addition to real estate, Mrs Tang possesses rich experience spanning pharmaceutical and commodities trading. Mrs Tang also controls New Port Duty Free Pte Ltd, the leading bonded provision supplier and ship chandler in Singapore. She also serves as the Non-executive Chairman of OKH Global Ltd. Possessing a strong belief in giving back to the society, Mrs Tang has been actively sponsoring and donating to the local community, education, sports and healthcare. Mrs Tang graduated with a Bachelor’s Degree in Literature from China People’s University for Police Officers (now known as People’s Public Security University of China). Mrs Tang is also a member of the Strategy & Partnership Development Committee (1 March 2024) at S3.

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Ms Ng Rei Na

Chief Executive Officer

Since 2009, Ms Ng Rei Na has served in various social service sector roles both locally and internationally prior to her appointment as the Executive Director of S3.

Rei Na began her career in the social services sector by being part of the Strategic Planning, Research and Development Unit at the then Ministry of Community Development, Youth and Sports (MCYS). She subsequently led Singapore’s largest disability sheltered workshop and social enterprise programme in the Movement for the Intellectually Disabled of Singapore (MINDS) for nearly a decade, where she spearheaded innovation and digital transformation, led ideation and strategic thinking for inclusive employment, and more. Rei Na proceeded to lead the Employability Services Unit at Rainbow Centre for almost three years. She also served on the Board of Directors for Workability International from 2019 to 2022.

Rei Na holds a Bachelor’s Degree in Business Administration (2nd Upper Class Honours) from the National University of Singapore (NUS).

Joined 18 October 2021

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Mr Cheng Guang Hao

Deputy Chief Executive Officer

Mr Cheng Guang Hao started his career as a physiotherapist in the private sector. Since 2019, he joined the social service sector through TOUCH Community Services where he played multiple roles in managing complex operations, leadership development, project management, and strategy development. Leveraging his prior clinical experience, Guang Hao possesses a deep understanding of the core challenges faced by staff in the community care sector, allowing him to effectively lead the clinical programme development and corporate services within S3.

Guang Hao holds a Masters in Clinical Physiotherapy (Manipulative Therapy) from Curtin University and a Diploma in Physiotherapy from Nanyang Polytechnic. He has also attained a Graduate Certificate in Organisational Development and a Professional Certificate in Public Policy and Administration.

Guang Hao is an AHPC registered physiotherapist in Singapore and a Prosci Certified Change Practitioner.

Joined 2 May 2023

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Mr Lim Yuan Kang

Director, Partnerships & Development
Co-Director, Programmes (Active Ageing)

Mr Lim Yuan Kang has over a decade of experience in the community health and social care sector honed through both professional and volunteer roles, thus equipping him with in-depth knowledge of community health service providers and the needs of persons with disabilities. Prior to joining S3, Yuan Kang played a key role in developing integrated community eldercare services at the Agency for Integrated Care (AIC). He also led a pioneering programme with caregivers at Rainbow Centre to enable alternative models of employment for persons with special needs that required high support.

Yuan Kang holds a Bachelor of Arts, Magna Cum Laude from Middlebury College.

Joined 7 March 2022

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Ms Goh Shi Min

Deputy Director, Rehabilitation & Clinical Services

Ms Goh Shi Min brings over a decade of diverse physiotherapy experience to S3. She honed her skills for seven years at the National University Health System’s (NUHS) JurongHealth Campus, providing physiotherapy care to a broad spectrum of patients including those in neurological and geriatrics unit, orthopaedic, and cardiac rehabilitation. She took special interest in neuro-rehabilitation and also developed and conducted training programmes for various stakeholders in the neurological department.

She further expanded her expertise as a Senior Clinical Specialist with BMEC.asia before joining S3 in 2023 to lead the clinical team in optimising the current service structure for the stroke community.

Shi Min holds a Bachelor of Science in Physiotherapy from the Singapore Institute of Technology (SIT) and Trinity College Dublin (TCD), and a Diploma in Physiotherapy from Nanyang Polytechnic.

Shi Min is an AHPC registered physiotherapist in Singapore. She has also been granted the certification of an Adaptive and Inclusive Trainer (AIT) from ATA (Adaptive Training Academy).

Joined 17 April 2023

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